Modern Family Chiropractic

Very disappointed with how my appointment was handled. I booked a package that included a chiropractic visit followed by a massage. My appointment was scheduled for 10 a.m., but I received a call at 9:14 a.m.—just 46 minutes beforehand—telling me I needed to reschedule. The explanation I was given was that an employee had arrived at 9 a.m. and then left. I live an hour away and was already on my way when they called. Having my appointment changed with such short notice was frustrating and inconsiderate of my time. After looking through other reviews, I noticed similar complaints about last-minute cancellations and requests to reschedule. That made me even more concerned about the reliability of booking here. Based on my experience, this was very unprofessional. I WILL LITERALLY NEVER RECOMMEND THIS PLACE TO NO ONE!!! WHO shows up to work at 9am to only leave within 14 mins of being open! I Believe I was targeted because I used Groupon which pissed them off!!

I’ve been here a few times and my massage has always been great, but this last time was a little uncomfortable given how the therapist strongly smelled of garlic, after I noticed the smell it was hard to focus on relaxing

Always, great service. From the wonderful, kind, helpful front desk staff. The complimentary water, clean, Always well Sanitized. Peaceful atmosphere. Then receiving top notch care, Attentiveness & the best Adjustments. From Mrs. Gomez herself. I won't go anywhere else. Must try this gem. Of a chiropractor out. You will feel relief immediately & glad you visited.

Saw the lady's review under me who gave the 1 star and I came to say i had the exact opposite experience, sorry girl. I had a massage from Laura yesterday and it restored my soul in a way thats indescribable. I've also had a massage from jasmine in the past and that was also great. And I schedule online so it's easy. I do agree that evening and weekend appointments are hard to come by because i feel like evvvvverybody's trying to get in after work hours. So I always book out my appointments in advance so I dont have issues there. Just had to put in my 2 cents. Love MFC and the massage therapists. Getting a massage next month, so Laura, be ready!

I am writing this review to accurately document how my appointment was handled. I purchased a 90 minute couples package through Groupon as something special for my boyfriend and me. Scheduling was difficult from the start due to strict time limitations. There was no evening flexibility, very limited weekday availability, and Saturdays were booked months out. None of these restrictions are disclosed on Groupon. This morning, I received a call from Miss Gone stating that my appointment had been canceled because they could not accommodate me. No clear explanation was given at that time. I said okay and ended the call. After thinking about it, I called back to ask why my appointment was canceled after weeks of trying to make scheduling work, coordinating across states, and adjusting plans around their restrictions. During that call, Miss Gone explained that after speaking with her staff, the appointment was canceled because it was believed that I was going to leave a bad review. I want to be very clear. I did not say I was going to leave a bad review. I stated that limited scheduling availability and lack of transparency can lead to bad reviews, especially for working professionals and couples. That was constructive feedback about the scheduling process. Miss Gone confirmed that the appointment was canceled because they did not want to receive a bad review. I have never experienced a business canceling an appointment based on the assumption that a client might leave negative feedback. There was no attempt to clarify my concern or resolve the issue. The appointment was simply canceled. When I explained that others were asking why the appointment was canceled, I was again told it was due to concern over a potential bad review related to scheduling. Canceling clients for expressing honest concerns is unprofessional and discourages transparency. If this practice only accommodates people with very open weekday schedules, that should be clearly stated upfront before selling time sensitive Groupon services. If anyone doubts this experience, I encourage them to try scheduling a Saturday appointment or an after work weekday appointment for a couple. Availability is booked months out with very limited flexibility. Based on how this was handled, I would not recommend this business to working professionals or couples. IF I CAN GIVE IT A ZERO I WOULD.