Ocon Family Chiropractic

This chiropractic office has poor communication, misleading scheduling practices, and repeated harassment. From the very beginning, I made it clear that I could only attend appointments on Saturdays because I work during the week. I also explained multiple times that I could only come in once a week. Despite telling the staff this for over three weeks, they continuously insisted that I needed to come in four times a week. Every time I explained that it was impossible due to my work schedule, they ignored what I had told them. They repeatedly pressured me into coming to appointments anyway, causing me to lose time at work and waste money, only to eventually tell me that they would not continue treating me unless I could come during the week—the exact limitation I had explained from the very beginning. I then asked if I could simply come in as a walk-in on Saturdays like other patients. I was told no because they wanted me to come during the week, even though they had known for weeks that weekdays were never an option for me. In addition, the office repeatedly called me—approximately 15 times—and sent text messages, including messages as early as 5:00 a.m., trying to get me to schedule appointments. I even told them to stop calling because the constant calls were putting me at risk of getting in trouble at work, yet the calls continued. After three weeks of explaining my availability, dealing with nonstop phone calls and texts, and being pressured into appointments that did not fit my schedule, I ultimately had to walk away. The entire experience was a complete waste of my time and money. Had they simply listened to me from the start, they could have told me they were unable to accommodate my schedule instead of leading me on for weeks. I believe patients deserve to have their availability respected and to receive honest communication from the beginning, not be pressured into a treatment plan that the office already knew they could not follow. I pointed out that the office accepts other patients on weekends. His response was unprofessional. He became upset and said, "You know what? If you want to come only on weekends, fine. I'll charge you $200 cash per Saturday visit." I reminded him that I have health insurance and asked why my insurance couldn't be used for those appointments. He told me that because I refused to come during the week, I would have to pay $200 cash for Saturday visits instead of using my insurance.

I've had a really positive experience with Dr. Reyes and can't recommend them enough. From the very first visit, they made me feel comfortable, listened carefully to my concerns, and took the time to explain everything in a way that actually made sense. What really stands out is how personalized the care feels. Dr. Reyes doesn't just rush through appointments--they pay attention to how you're progressing and adjust treatments based on what your body needs. I've noticed a real improvement in my mobility and overall comfort since starting care here. The office environment is also welcoming and professional, which makes each visit something I actually look forward to. If you're looking for a chiropractor who is knowledgeable, attentive, and genuinely cares about your well-being, Dr. Reyes is a great choice.

I’ve been going to Ocon Family Chiropractic for over 7 years now, and they are truly outstanding! From the moment you walk in, the front staff make you feel so welcomed and cared for. Martha, especially, goes above and beyond every single time. She’s warm, professional, and always makes the check-in process effortless. Dr. Coates and Dr. Reyes are both incredible chiropractors! They take the time to really listen, explain everything clearly, and tailor their care to meet your specific needs. Their expertise, compassion, and dedication shine through at every visit. I always leave feeling better, not just physically, but overall supported! If you’re looking for a chiropractic office that feels like family while also delivering top-notch care, Ocon Family Chiropractic is the place! I can’t recommend them enough!

I had such a great experience at Ocon Family Chiropractic. From the moment I walked in, the staff was welcoming and professional. Dr. Ocon took the time to really listen, explain everything clearly, and address my concerns. The treatment was thorough, and I left feeling so much better. I truly appreciate the care, attention, and genuine concern for my well-being. Highly recommend to anyone looking for a knowledgeable and compassionate chiropractor!

I was skeptical at first, but after they reviewed my x-rays, they could pinpoint exactly what I was dealing with. It was impressive how much they understood just from the scans. I decided to give it a shot, and now I’ve been coming regularly for about two years. I even just signed up for another year. The staff is always friendly, and the adjustments make a huge difference. It’s quick, efficient, and I always leave feeling better. Best of all, I haven’t had a major back issue since I started. I used to throw my back out at least once a year, but not anymore.