Chiro One Chiropractic & Wellness Center of Naperville

Overall, I’ve had a fantastic experience at this chiropractic clinic. All three doctors are incredibly welcoming and informative. The staff has created a friendly and comfortable environment, making it easy and enjoyable to visit. Aya and Brenna, who assist the doctors, always know your name and engage in pleasant conversations to keep you on track during your visit as well as pass the time.

Este es el chiropractic peor de mi vida al principio son muy amables pero despues si quieres cambiar el esquecho o de lugares no puedes por que estan " muy ocupados" . Para canselar el tratamento no encuentra nada en el contrato , es muy difícil para cancelar., page el total del tratamento de 18 meses pero solo recibí un mes. translation:This was the worst chiropractic experience of my life. At first, the staff was very friendly and welcoming, but things changed once I started treatment. If you need to change your appointment schedule or switch to another location, they always say they are “too busy” and make it extremely difficult. There is nothing clear in the contract about canceling treatment, and the cancellation process is very frustrating. I paid for the entire 18-month treatment plan, but I only received one month of treatment.

If you seek a memorable experience in parting with your hard-earned money, this center is the destination of choice. It delivers a masterclass in financial extraction, cleverly disguised as healthcare. Anyone capable of rational thought will quickly spot the manipulation tactics aimed at emptying your wallet. My questions raised a parade of bright red flags. Austin steals the show: the environment was pleasant, but his attitude was pure comedy. He views patient conversations as a wasteful distraction from swift billing. When I politely asked to reduce 36 visits to 12, his demeanor transformed dramatically, inner demons surfaced, and he repeatedly accused me of squandering his time with my concerns. Expect fear tactics galore. How they maintain a 4.8 rating remains one of life’s great mysteries—highly suspicious indeed

I went to Chiro One Naperville during a severe lower back flare-up because my regular chiropractor was too far to drive. Based on the positive reviews, I expected real care—what I got instead felt like a high-pressure sales operation. At my first visit, they took X-rays and immediately pointed out issues like scoliosis and disc damage, making it sound urgent that I start treatment right away. Before I even had a real conversation with the doctor, they were already talking about long-term treatment plans and costs and had me scheduled for a follow-up to “review my plan.” That follow-up turned into a full-on sales pitch. Instead of focusing on my specific condition, I was shown generic back pain videos, then walked through a pricing breakdown: * A 36-treatment plan for ~$7,900 * Insurance covering part, leaving me with ~$1,200+ out of pocket When I hesitated about committing after just ONE visit (that barely helped), the price suddenly dropped: * First to ~$1,000 * Then ~$800 if I paid upfront That’s when it became obvious—this is about closing a deal, not patient care. What really bothered me was how they tried to use my pain to pressure me. I was told “money seems to be a concern for you” (it wasn’t), and they even referenced the fact that I had been in visible pain during my first visit to push me into committing. I also received a voicemail suggesting I bring someone to help with finances to my next appointment—completely inappropriate. Meanwhile, when I asked for another adjustment because I was still in pain, I was told it would be $70 out of pocket. So they won’t help relieve your pain unless you pay more—but expect you to commit thousands upfront? The final straw was when I requested my X-rays for a second opinion. Over the phone, no issue. In person, I was told I had to fill out a HIPAA form and it could take - up to 30 days to get my own records. Staff became dismissive and unhelpful, and their support line goes straight to voicemail. I went to another chiropractor the same day—no pressure, no packages, and actual relief after treatment. If you’re in real pain and want honest care, go somewhere else. If you want to be sold a long-term contract with a lot of pressure and very little immediate help, this is your place.

I've been going here for one month and their program really does work, first of all. Huge increase in comfort and pain-free range of motion in my lower back already. A big open floor plan with bright windows and super friendly staff makes all of us feel like being part of their team towards wellness. It is way more than just getting adjusted. Dr. Austin and team take their time to properly diagnose and map out a multi-month program with in office exercises, stretching, traction, and homework to do. Great equipment, open floor plan, comprehensive program, friendly, competent staff, and....drum roll...they take insurance. I've tried a few chiropractic offices before, this one finally makes sense and just feels nicer (that open floor plan again).