Prime Sports Med

There are very few receptionist that really handle their job really well these days! I’m not saying that there aren't good receptionists… but, I see a lot of doctors… Most of the receptions are clinically kind, but don’t really pay attention… this receptionist, Faith, goes above and beyond to make this a very welcome place! …and it makes a big difference! I truly believe… Receptionists can make or break a business! She is awesome! Then there is Christine, the chiropractor… she knows her stuff & is amazing as well! Jared, The physical therapist, is also fantastic! These people are very professional very kind …very considerate. It’s a really good environment! I HIGHLY RECOMMEND THEM!

Prime Sports Med in Caldwell Idaho is my favorite 🤩! The staff is friendly, professional and timely. Dr. Cristina De Cristofaro is the best chiropractor my family has ever seen! She is thorough, professional and incredibly gifted in her profession. I’ve scene Dr. Cristina serval times for adjustments and specific treatment areas. My daughter plays lacrosse and has also scene Dr. Cristina for sports physicals and sport related injuries. I was referred by Taylor(front desk,) to have a sports message by Talaya. She was book out a month and half! I just had my long awaited first time message and it was every bit worth the wait. Talaya was accommodating, made me feel at ease. I left a pile of mush, lol. I’ve already booked another one. Highly recommend this chiropractor, message therapist and the facility staff for your next adjustment, PT and or message! You won’t be disappointed.

Practitioners are good, however some of the policies are questionable. Yes, I signed the policy stating that there was a 24 hour cancelation policy for massage and physical therapy. However, I had to cancel my physical therapy appointment less than 24 hours because I was admitted to the hospital. When I called to verify that my appointment was cancel, I was rudely informed by the front desk agent that there are NO exception, no matter the reason. While I was still in the hospital i recieved a message via text that all future appointments would be canceled if payment was not made immediately. I left a message for the office manager to call me and never received a call. When I've spoken with the office manager, in the past, about other issues and was told that I would receive a call back. I only receive an email never a call.

Our daughter went to their office 4 years ago for a motor vehicle accident. Two weeks ago she received a bill from their office for a balance over 3,400. 4 years ago she was a minor and I was the one taking her to every appointment. I did provide our car insurance to them back then, 4 years ago. To get a bill for something from 4 years ago created a lot of stress for both our daughter and me. I called their office and was told that Sandy is the one that deals with billing. I finally got a hold of Sandy who was very rude about it and ended up just literally yelling at me. She was very rude and unprofessional. I had to do her work for her. I called the auto insurance and got a hold of the adjuster who told me that our daughter's bill was paid 4 years ago by 4 separate checks and all 4 checks were cashed. The insurance paid over 3,800 for her bills. I called Sandy back to make sure she was able to talk to the adjuster even though I had no trouble talking to the adjuster, and I kept leaving messages for Sandy to call me back. Apparently our daughter's account finally should show a zero balance and they mailed us a new statement that we have not received yet. But if they tried to bill us even though our car insurance paid, how many other patients did they do that to???? Stay away from this place. It seems like they try to double bill and when you try to talk to their billing office, they will just YELL at you.

Beware! This business will try to intimidate you into paying for unscheduled visits. I went once, and was referred to their partner physical therapy office. They made an appointment for my husband and not me, texting him, which he ignored as a scam. I never received a confirmation or text to cancel. I called to cancel when my husband kept receiving texts for an appointment for him, not for me. When I called they threatened to charge me for a physical therapy appt they made for my husband not for me, which he did not make. I told them they made the appointment for my husband who NEVER made an appointment, & they were texting his number. They admitted that they were texting the wrong person and the wrong number, puttingmy husband in as the patient. They threatened to charge me for not canceling in time. I told them that was illegal & I would dispute any charge for services I did not receive. The next week I received a text message saying I made an appointment for that week, which was obviously a scam, as I would never make another appointment. The chiropractor that saw me claimed to be the owner of all 3 locations. He was very large and intimidating. I was in the room alone with him. He wrapped his arms around my chest, picked me up & shook me violently, & without warning snapped my head to the right. He then walked out slamming the door so hard his staff even commented on it. This is not a reputable business. This is the message I received the next week for an appointment I did not make. Patients beware!