Pearson Chiropractic & Rehabilitation Center

I’ve been coming here for a few days now, and I’m really impressed with the service. Jennifer is incredibly kind, professional, and truly dedicated to her work. She puts a lot of care and effort into every session, making sure you feel comfortable and relaxed. Her positive attitude and attention to detail really stand out. You can tell she genuinely cares about her clients and goes the extra mile to provide a great experience.

I have a great experience at Pearson in Kent location. All the staff are very friendly and helpful! They are attentive and actively listening to my concerns. Dr. Kyle is personable and compassionate. The massage therapist Jennifer is flexible to accommodate to aim on major muscle groups to reduce my stress, improve circulation, and relieve tension! I highly recommend this place to all my friends!

I have been a patient at this chiropractic office since 2022, and unfortunately my experience has been consistently disappointing. From the beginning, I was repeatedly charged a copay that my insurance confirmed I did not owe. I contacted my insurance multiple times to verify this. Despite explaining this to the front desk staff, I was still required to pay. On one occasion, I even had my insurance representative on the phone directly speaking to the front desk staff confirming that no copay was due — yet I had already been charged previously. When I later requested a refund for the overpaid copays, I was told the money would remain as a credit on my account in case something wasn’t covered in the future. I agreed at the time. However, after deciding to transfer my care elsewhere due to ongoing issues, I requested my money back. That’s when communication became extremely difficult. I was told the accounting department would “research” how to process the refund, but no one followed up. I called multiple times over several weeks, was transferred to voicemail repeatedly, and my calls were not returned. At one point, the office stopped answering my calls altogether. Then one day I called and was told by Alicia “your check has been mailed”. Which it has not. Eventually, I was told that the CEO (Dr. Pearson’s wife) had contacted me and that the office could no longer assist me — and that I would need to deal with her directly. But even after talking to her two weeks later no response. In addition to billing concerns, the front desk professionalism has been consistently lacking. There were multiple occasions where I arrived for scheduled appointments only to be told my appointment was not actually scheduled for that day. I was often left standing at the front desk while staff members chatted among themselves without greeting or acknowledging patients. After visiting several other chiropractic offices since then, I can confidently say this level of disorganization and lack of patient care is not normal. I would strongly encourage others to carefully review their billing statements, verify insurance information independently, and do thorough research before committing to this office.

My wife is recovering from a back injury and I've been struggling to make it to these appointments. The staff here claimed they never got her referral after her dr. sent it in so many times over again, and I had to physically take her to hand them a hard copy so It took her over a month to finally make an appointment, and by that time she was so debilitated that she had a medical hold on all chiropractic/pt care until her MRI. Now they are telling her they did not want to see her anymore because of so many missed appointments. This is a bad reflection on her LNI case and I am extremely upset that they would treat someone experiencing, and still recovering/suffering from a work injury/disability. I remember her discussing her paperwork signing up for text reminders for upcoming appointments, but there was nothing in her messages or history, and there was no/very poor communication from staff and absolutely no warning/explanation regarding her treatment/what to expect as far as her appointments. She couldn't even finish the paperwork for her first appointment before they were already rejecting her during this already traumatic/exhausting and painfully confusing process. I am upset at the lack of compassion/ concern for her wellbeing, which has made it even more of a struggle trying to reach any improvement/aid in her recovery.

They do great work here! I see Dr, Pearson or Dr. Tyler. There is also clinical massages available here and cryotherapy. I have been to several Chiropractors in the past and none compares to Dr. Pearson, caring, friendly and professional. The front desk staff is also kind and accommodating 💕