Back to Basics Chiropractic

Back to Basic Chiropractic is a great place for chiropractic work. Dr. Steven Quale is a top notch chiropractic doctor I’ve ever seen, thorough and experienced. Never felt rush in all my appointments. Getting on the table for adjustments used to be a cringing moments for me but not with Dr. Quale’s care. The staffs are wonderful to work with. I’d say everyone in that clinic cares and passionate with what they are doing and that makes a huge difference. I highly recommend this place.

I had an excellent experience with Steven. He did an amazing job helping relieve the pain and tension in my neck and back. From the moment I arrived, it was clear that he is extremely knowledgeable about the human body and takes the time to understand the root cause of discomfort rather than just treating the symptoms. Steven explained everything clearly, made me feel comfortable throughout the appointment, and the adjustments were both effective and professional. I left feeling noticeably better, with improved mobility and much less pain. If you’re looking for a chiropractor who is skilled, knowledgeable, and genuinely cares about helping people feel better, I highly recommend Steven. I’ll definitely be returning for future care!

I’ve been coming here for almost 4 years now. Dr. Quale has successfully treated my back pain many times, and Arnell is a great massage therapist! He is highly skilled in sports massage, and he was also an absolute lifesaver during my pregnancy, completely helping me manage and relieve my pain. Unfortunately, my recent experiences with the clinic’s customer service have been very disappointing. Today I accidentally forgot about my massage appointment. About 10-15 minutes later, I received a call from Will at the front desk informing me that I had missed my appointment and would need to pay a no-show fee. I explained that I live only 10 minutes away and could still come in, even if the appointment needed to be shorter. In the past, when reception called right at the appointment start time, I was able to make it there on time. This time, it felt like there was no willingness to help or accommodate the situation. What upset me most was the complete lack of empathy or kindness during the conversation. Tomorrow is my birthday, and as a busy full-time working mom with kids, this massage was supposed to be my treat for myself, I shared this with Will. A little understanding or compassion would have gone a long way. There have also been other concerning experiences. Last year, at one point, I was informed that I had exceeded the number of massages covered by my commercial insurance - but this was only brought to my attention after already receiving 3 additional massages. When I later spoke with the billing department, Dawn told me, “WE ARE ALREADY DOING YOU A FAVOR FOR ACCEPTING YOUR INSURANCE”. That comment felt very unprofessional. Another upsetting incident happened during my pregnancy last year. I was experiencing significant pain, and massage therapy was one of the few things helping me. I called ahead and confirmed my appointment, but when I arrived, my appointment had somehow been canceled and another patient was already scheduled in my place. It’s unfortunate because the providers themselves have helped me over the years, but good long-term patient relationships also depend on respectful, compassionate, and professional customer service. Sadly, that has not been my experience lately.

I’m writing this review on behalf of my wife, who has a birthday tomorrow. She was so busy and exhausted that she forgot to attend her massage appointment today. I feel justified in sharing this review as I was once a customer of this chiropractic clinic myself, and thankfully, I am no longer, as my experiences were similarly disheartening. The situation unfolded when my wife missed her appointment. Fifteen minutes after it started, the receptionist called her with an arrogant tone to inform her that she was late and that our insurance would be charged for her missed appointment. Despite my wife's explanations about her upcoming birthday and her fatigue from the day's events—having recently given birth—this seemed to have no impact on the receptionist. He was completely uncooperative, revealing that the clinic clearly does not value its clients. I strongly urge everyone to avoid this place. While this may sound like an angry rant, this incident was the final straw for me in regard to the quality of their service. I want to be clear that I have no complaints about the massage therapists, who are excellent professionals. However, I hope the clinic considers replacing staff like this receptionist, as we, unfortunately, have decided to take our business elsewhere. They lost three clients, our entire family.

Dr. Steven Quale & his staff are wonderful! Him & his staff are very good listening to whatever issues you are having. Dr. Quale is highly recommended as a chiropractor & more. He is extremely knowledgeable in muscle and skeletal structure. I highly recommend this business if you have hurt yourself or are not sure what’s going on. He does a thorough assessment of your needs!