Chiropractic Clinics of Nevada

This has been one of the most disappointing medical offices I have attended. I requested a copy of my medical records and was initially informed that they would be sent to me by the end of the day or the following day. I was told the delay was due to staff needing to review my paperwork prior to release. After one week without receiving the records, I contacted Chiropractic Clinics of Nevada and was advised that I would need to continue waiting because the staff had not yet had time to review them. It has now been a month, and I have still not received any communication or documentation. I specifically needed confirmation that I attended this office for a C&P exam. The lack of timely response and follow-through has been extremely frustrating and unprofessional. I have never experienced such delays when requesting my own medical records, as other clinics typically provide documentation immediately upon request. Overall, this office has been a significant disappointment in terms of patient support and professionalism. I would not have chosen to attend this facility if it were not required through the VA. I would caution others, particularly veterans, to consider alternative facilities, as my experience suggests this office is not responsive or veteran-friendly.

After completing a 12-week treatment program through the VA, I’ve spent the past month trying to get approval for additional visits. The clinic keeps saying they’re “waiting on paperwork from the VA,” but after multiple calls with VA Community Care, I was told they’re actually waiting on the clinic specifically Kylie to send back the required documentation. It’s frustrating to be caught in the middle of this miscommunication with no sense of urgency from the clinic, especially when timely care is critical. I’m not asking for special treatment—just professionalism and follow-through. This office is veteran-owned, yet seems to use the stigma around the VA process as an excuse for their delays. If I can’t receive more visits, the least they could do is provide a summary of the services they gave me. Disappointing customer service experience overall I can’t recommend this place.

I had my last of 12 visits a week ago and after calling them to see the status of the doctor completing the form to the Veterans Administration to request further authorization to go there for more visits and trying to explain myself the woman I spoke with (office manager) hung up me before stating it seems All patients from the V.A. I did raise my voice after she raised hers when she stated to me that she says patients from the V.A; we deserve special attention. It’s not special attention we would like; it just shouldn’t take a week before they submit a request to get more treatments. I guess their doctors are too busy or overburdened. Terrible way to treat Any Patient, no matter who they are. Unfortunately, this woman says she owns the place! I don’t ever ask for more as a person or patient, veteran or not, just to have the proper treatments and not to be treated in such an unprofessional manner. This place is one I will never ago visit or recommend!

I am very very impressed with this clinic, and after speaking at length with Dr. Swolensky, I am confident he can help me with the issues I have with my back. He carefully reviewed my MRI film with my husband and myself and is the first to explain in detail my problems with my spine! The staff is also very accommodating and very cordial. I highly recommend his services.

I was looking for a chiropractor who would help my husband with his degenerative disc issue. After his consult, I realized I needed help also. This office is clean and the staff is very welcoming, like family. I have never experienced a medical office like this one. They really make you feel like you belong there. Dr. Swolensky is one of the most informative doctors I have met. He has given me more information about my long term health benefits than any doctor in my 48 years on this earth. He never holds back on advice that is good for my health. You will never regret consulting with him.